I help executives embed experience design where it matters most — at the core of business strategy. My services are built to sharpen vision, align teams, and drive measurable outcomes.
Whether you're leading transformation or scaling excellence, I offer clear, executive-level guidance grounded in real-world impact and strategic clarity.4o
Measure
Track progress with precision
Regular assessments and feedback loops help you stay aligned, adjust course when needed, and ensure your experience initiatives deliver measurable impact.
Transform
Turn strategy into movement
Build clear, actionable roadmaps that outline priorities, milestones, and the resources needed to embed experience design across your organization.
Organization
Advance your design maturity
Understand where your organization stands today — and what it will take to scale experience design as a core capability across teams, systems, and culture.
You
Lead with confidence
Deepen your executive understanding of experience design — from journey thinking to behavioral design — and learn how to drive results through customer-centered decisions.
Experience Essentials
Leadership Partner
Executive Residence
We offer flexible engagement models — quarterly, biannual, or annual — designed to fit your leadership pace and organizational goals.
Select from three tiers: Core, Advanced, and *Advisory+. Each plan scales in depth of support, level of customization, and executive involvement.
Each engagement includes structured executive sessions, capability development, roadmap planning, maturity assessments, and strategic coaching.
Yes. All proprietary tools, frameworks, and reference materials remain accessible to you post-engagement.
Absolutely. Every engagement is shaped to reflect your business goals, cultural context, and level of experience design maturity.
We support credit card payments, bank transfers, and invoicing for enterprise clients.
Discounts are available for long-term commitments, early enrollment, or group participation by multiple leaders within the same organization.
Yes. Subscriptions can be paused or cancelled at your discretion, with flexible options to resume at a later date.
Yes. You may cancel anytime before your first scheduled session. A full refund is available if you cancel at least 7 days in advance.
Refunds are granted based on timing and terms of the plan. Pro-rata refunds are available for eligible early-term cancellations.
Clear strategic direction, improved organizational alignment, stronger design maturity, and measurable impact across key customer experience metrics.
We co-define success metrics at the start — ranging from CSAT and adoption rates to team capability scores and experience ROI — then track progress throughout.
Designed for senior leaders driving change — including Heads of CX, Digital, Innovation, or Transformation — looking to scale experience design as a business lever.
Yes. In select plans, key team members can join milestone sessions to ensure alignment and support cross-functional execution.
Yes. Sessions are conducted virtually and can be adapted across time zones. In-person strategy intensives are available upon request.
You’ll get curated access to executive-level content — including experience design frameworks, case studies, playbooks, strategic templates, and session-ready workshop kits. These are updated regularly and built for direct application.
Both. You’ll have on-demand access to materials, along with live sessions (1:1 and group) tailored to your journey. This allows you to absorb insights at your pace while engaging in high-impact discussions.
Yes, most tools are designed to support both executive clarity and team activation. You’re free to apply them internally unless otherwise specified (some may be proprietary or require attribution).
Yes. Session notes or summaries are available upon request. Recordings for group sessions are shared with all participants unless confidentiality is required.
Group sessions are topic-driven and cohort-based. Each one focuses on an experience leadership theme (e.g., design maturity, cross-functional alignment, KPIs, etc.), adjusted to cohort progress and challenges.
Between sessions, you can submit inquiries via chat, review new materials, and receive follow-up recommendations based on previous discussions. You also receive nudges or thought prompts to keep momentum.
Core content is shared across all programs and refined regularly. Custom content (available in Advanced and Advisory+) is tailored to your organization’s maturity, challenges, and industry — including custom templates or reports.